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Frequently Asked Questions
1. What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a long-term $14 billion broadband subsidy program that provides eligible households with a discount on broadband service and connected devices. It replaces the Emergency Broadband Benefit (EBB) program.
On December 30, 2021, the EBB was discontinued; the ACP became effective on December 31, 2021.
2. What is the Sano ACP service?
The Sano ACP service is SanoConnect. Learn more at SanoConnect. Most SanoConnect subscribers who enrolled under the EBB program will continue to receive their free service, uninterrupted.
3. Who is eligible for this program?
Typically people receiving government support in programs such as Medicaid are eligible. Current Lifeline recipients are eligible. Most existing EBB subscribers are eligible. A small minority who received EBB benefit as a result of income loss during COVID have to redetermine eligibility. Learn more.
4. What is the duration of the ACP program
We expect the ACP program to last at least 5 years, and perhaps to become a permanent subsidy program.
5. Is there a cost to participate in this program?
There is a one time fee of $10.01 toward the cost of a high quality Android tablet, which the subscriber will keep indefinitely. The service is free. No hidden costs.
6. How can one sign up for SanoConnect?
There are many ways to sign up. Go to www.sanoconnect.com for detail.
7. Where is the Sano Health service offered?
Sano's ACP service is available in the US 50 states